We have been having issues with the upstairs heat actually heating the downstairs master/master bathroom. David was here all of 35-40 minutes, diagnosed the issues, fixed and tested. David was professional and respectful. American Air has earned a customer for life because of this.Thank you!
19:42 17 Feb 21
I called at 8 am and received service at 4 pm on the same say. From the appointment person to my tech everyone was professional and nice. Pricing was up front and accurate. I will definitely use them for all my needs in the future.
15:39 09 Jan 21
They always provide excellent service, with courteous repairman who take great care to preserve social distancing and to make sure that I can count on my systems working when I need them. Investing in an annual HVAC checkup program from them is one of the best things I've ever done.
22:12 12 Dec 20
Absolutely awesome service and an awesome service technician as well! We had no AC for a day and a half and they had us up and running and the house fully cooled inside of an hour and a half. ❄
00:43 20 Jul 20
The technician Stan was able to quickly identify and fix the problem. He was friendly and a straight shooter. Hopefully I dont need further repairs to my AC but if I do I know who to call.
15:53 04 Jun 20
Best home repair experience I've ever had, American Air Heating & Cooling was fantastic through the entire process. They contacted me right away after I submitted my w/ 2- 10 warranty & promptly sent out Adam to diagnose & repair our problem. The technician was very experienced and knowledgeable. He explained everything in a way I could understand & answered every question. He was very thorough in his repairs & examining our system to make sure it will be running well for a long while. After repairing the blower unit our system runs like brand new & is whisper quiet. Amazing A+!! Highly recommend!
16:24 02 Jun 20
We have had American Air since moving to Rock Hill 5 years ago. Devin B came and provided a through servicing of the units and was very polite and pleasant as well. Our experiences have been very good. Kudos to Devin and the whole team.
21:03 13 May 20
My HVAC went out and American Air worked with my Home Buyer’s Warranty to replace it quickly. Through out the entire process they communicated well and were very pleasant. Adam showed up on time to assess and walked me through the issues and best fixes. Once they received the parts from the warranty company they scheduled within two days and completely replaced the old unit in about 6 hours! Shawn and his team worked hard, cleaned up after, and even offered to help put the shelves back in the closet where the indoor unit was replaced. I can’t imagine any other HVAC company has such a great team. Thank you!
11:41 08 May 20
Amazing company and service. I had a full system replacement done recently. The team was prompt, professional, and knowledgable
01:10 06 Feb 20
We were in desperate need of a new unit and decided to go with American Air and we are so glad that we did. The whole experience was great! David Parker is very knowledgeable and made the whole process go very smoothly! They came out within 2 days and got the job done in 1 day. Everyone was so nice and helpful and did a very neat job. I highly recommend them!!
02:03 06 Nov 19
My wife and I had American air come out and replace our unit last week. The customer service was great! David and the crew were professional, on time and did an excellent job! David made sure we were taking care of and made sure we had the right unit to fit our needs! We would work with American again and strongly suggest them to everyone! Thanks again David for all the help!
01:57 06 Nov 19
Stan was excellent .. he represented American Air Heating & Cooling well as far as my experience on 10/28/19.
16:29 01 Nov 19
David Parker from American Air Heating and Cooling came to our townhome so that we could get a second opinion on costly recommendations from another HVAC company. His thorough, knowledgable diagnosis and recommendations saved us a couple of thousand dollars over the first opinion! He was professional, courteous, and called us an hour before he was to arrive so we could plan our morning. And this was on a Saturday! Super!
16:35 26 Oct 19
First I will disclose that I have done HVAC for a good part of my life as well as have run a business for 20 years but retired now. I called 3 company's for a price to replace my outside package heat pump unit. 1st one gave me a price on a piece of handwritten paper. 2nd said he would let me know never ever heard back.American Heating and Cooling showed up at the exact time as they said the would to give me a estimate. I had the owner Chad give me the estimate. He was very professional and gave me literature on the different units available and options. I knew within a few minutes that this company would be the one whom I would have do the install. He gave me a price and date for the replacement. Well my old unit went out before the install date and it was 95 degrees outside and I called them. They worked me in the next day. The crew doing the install were very professional. I was never asked for payment up front until job was completed. Financing was available. I would recommend American Heating And Air to anyone who who wants a great value for what you pay for.
Mike.Holmes South Carolina
02:59 07 Aug 19
I've been having some issues with my air conditioning. Nathan Wilburn came out last week, checked everything out and diagnosed a plumbing issue that needs to be fixed. He arranged for a plumber to come out through my home warranty company.Unfortunately, the plumber didn't understand the issue and did very little - and my air conditioner still didn't work. Nathan came back today, got the system working again but explained in detail the plumbing issue. He took pictures and videos and sent them to me so that I can explain exactly what needs to be done to the next plumber. He also contacted my home warranty company again and made the arrangements. for a new plumber to come. I felt that Nathan really cared about my situation and did the absolute best he could to make sure the issues are resolved. Besides that, he's a really nice guy! Thanks Nathan!
16:13 24 Jul 19
Adam Berton with American Air was on site today making repairs to my HVAC unit. Adam is the type of person who not only cares about his job, but he cares about his customers even more. My HAVC problem has been difficult to solve, but that hasn't deterred Adam in the least. In face, it's made him even more determine to solve it. This gentlemen doesn't give up. He perseveres until he's found the best possible solution.Thank you Adam for a job well done and for your continuing efforts.
03:14 11 Jul 19
Nothing but superlatives for this company--Tyler is the best. American Air serviced our equipment under an existing home warranty--Tyler was on time, extremely efficient, quickly diagnosed and took care of our issues which included inadequate system cooling. He was courteous and knowledgeable. Highly recommend this company.
15:55 30 Apr 19
Chad Adams and his very knowledgeable crew are the best around. They always give an accurate diagnosis and are quick with repair work. I personally wouldn’t trust anyone else to work on my HVAC.
23:04 28 Mar 19
Great customer service!! They were at my home within hours of me calling. Fixed my unit quickly. Service guy was friendly and very knowledgeable. I don’t usually write reviews but in this case I felt they deserve it. I appreciate good customer service, it is hard to find these days.
20:30 27 Feb 19
Awesome service! Technician came out in couple of hours. Was respectful and knowledgeable.
21:57 27 Dec 18
Chad Adams and his Crew are great at what they do! Very professional and courteous! Please use American Air for all your heating and air conditioning needs!
17:59 12 Dec 18
I have had American Air Heating & Cooling come out 3 times to my house and each time they have been excellent. Nathan is the one of the main reasons why I will only deal with America Air Heating & Cooling from now on. He is always nice and willing to fully explain the issue that he fixed. I just signed up for there maintenance because of these exact reasons. Also whom ever is answering the phones is always nice and helpful as well.
04:05 27 Nov 18
We moved to Charlotte six months ago. As any new comer, you kiss a few frogs before you land on a great support system of highly reliable vendors.American Heating and cooling will be servicing our HVAC for as long as we live in the Charlotte metro area.Nathan, the service tech called ten minutes ahead of arriving (as advertised). He was beyond courteous and attentive as we reviewed some of the issues with the AC. He went off to check on things. When he finished his inspections he gave me a thorough well thought out description on what the issue was. Extremely professional and reasonably priced. I highly recommend American Air Heating and Cooling
18:42 24 May 17
These guys are great.... there is a reason they are considered the BEST at what they do!!! They are a family run business who not only put their customers first but also their community. If you are in the need for any kind if Heating or Air Service, give this wonderful family a try.....
22:24 23 Jan 17
Absolutely the Best Service. Came immediately, Friendly and courteous. Provided options with no pressure whatsoever. Chad was so nice and friendly, that I now consider him a friend. Anyone in the Area that has any Heating or Air issues/needs, would be foolish not to call them first. It will be the only call you'll have to make!
12:57 21 Dec 16
What a great family owned business! This company goes above and beyond to make their customers happy. They also do so much for our community. Defiantly use them for your heating and cooling needs. They will not disappoint.
02:09 21 Dec 16
Cannot say enough good things about American Air Heating & Cooling! From reception to service to owners everyone I encountered was incredibly professional, knowledgeable, and personable. This company went above and beyond to make me feel like family. Will definitely use them again as well as recommend to anyone experiencing problems with their HVAC unit.
19:09 06 Dec 16